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Service Warriors to improve municipal service delivery

Stellenbosch’s first 11 Service Warriors with Municipal Manager Geraldine Mettler, Mayor Gesie van Deventer, Deputy-mayor Nyaniso Jindela, Infrastructure Services Mayco Member Jan de Villiers, and other municipal officials.

On Thursday, 12 April, the Stellenbosch Municipality formally launched its ground-breaking Service Warrior Project with the induction of 11 new Service Warriors.

The project is aimed at ensuring that service standards in all areas improve so that water leaks, transgressions, service defects, etc. are reported pro-actively to a central municipal desk from where remedial action can be taken swiftly.

The Warriors have all successfully completed training in basic plumbing through Stellemploy.

This pilot project is being rolled out in Kayamandi, Klapmuts, Groendal/Langrug and Dwarsrivier and is geared towards minimising the turnaround time for service delivery challenges. The project will be expanded to include all areas of the Greater Stellenbosch.

Mayor Gesie van Deventer said at the launch that: “Employing residents from the area as Service Warriors not only contributes to the improvement of service standards in the municipality but also contributes to local job creation.”

“We are committed to keep working towards enhancing our service delivery standards until it is a best practice model in South Africa. This is yet another step towards that goal,” she continued.

The project was launched as a joint initiative of Mayor Van Deventer and Deputy Mayor Jindela. The Mayor wished the team well and promised to join them in the field.